S4spin Terms and Conditions — Complete Guide to Using Our Platform

1Acceptance of Terms of Use

These Terms and Conditions ("Agreement") govern the relationship between s4spin and each individual who accesses or uses the platform, website, mobile app, and all services provided by s4spin ("Services"). This document is to be read together with our Privacy Policy and Responsible Gaming Policy, all of which collectively form the complete agreement between both parties.

By creating an account, logging in, using any part of the platform, or depositing funds into your s4spin account, you expressly agree to be bound by these Terms and Conditions as currently in force at that time.

2Member Eligibility

To register and use s4spin services, you must meet all of the following eligibility requirements without exception:

• At least 18 years of age at the time of registration.
• Not included on the self-exclusion list of any gambling platform.
• Registering only one (1) personal account in your own name — multiple accounts for a single individual are strictly prohibited.
• Providing truthful, accurate, and complete registration details including full name, date of birth, and valid contact information.
• Not acting on behalf of any third party or business entity when using the platform for personal purposes.
• Not subject to any local legal prohibition that prevents you from using online gambling platform services.

S4spin reserves the right to request identity verification documents (KYC) at any time to confirm your eligibility. This includes a copy of your identification card, proof of address, and other relevant supporting documents. Failure to submit the requested documents within the stipulated timeframe may result in a temporary suspension of your account.

3Registration & Account Management

Each s4spin member is permitted to hold one (1) account only. Holding multiple accounts, whether under the same or different names, is a serious violation of these terms and will result in all associated accounts being suspended or closed, with all balances potentially forfeited.

During registration, you are required to provide:

• Full name as per official identification documents.
• A valid and accurate date of birth.
• An active email address that can be reached.
• A mobile phone number registered in your own name.
• A strong and unique password for your s4spin account.

You are solely responsible for keeping your login credentials confidential. s4spin will never ask for your password via email, live chat, or any other communication channel. Any activity that occurs under your account is entirely your responsibility unless you have promptly reported an account breach to us.

4Deposit & Withdrawal of Funds

S4spin offers a variety of safe and convenient payment methods for deposits and withdrawals, including DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, and local bank transfers to all major banks in Malaysia.

Deposit:

• The minimum deposit amount is RM 20 per transaction.
• Deposits are processed automatically and are typically credited to your account within a few seconds to 5 minutes.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party sources are not accepted.
• S4spin does not charge any processing fees for deposits.

Withdrawal:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are processed within 5 to 30 minutes on business days, depending on the selected method.
• Full KYC verification is required before your first withdrawal or when your cumulative withdrawal amount exceeds the set limit.
• Withdrawal funds will be transferred to the bank account or e-wallet registered under the same name as your s4spin account.
• S4spin reserves the right to delay withdrawals for security investigation or compliance purposes under certain circumstances.

5Bonuses, Promotions & Wagering Requirements

S4spin offers a wide range of attractive bonuses and promotions to members, including a welcome bonus, deposit bonuses, weekly cashback, and festive promotions. Each bonus is subject to wagering requirements and specific rules stated in the respective promotional terms.

• All bonuses must be wagered in accordance with the specified rollover requirements before any withdrawal is permitted.
• S4spin reserves the right to withdraw any bonus granted if abuse or fraud is detected.
• Each member is entitled to claim the welcome bonus once only — registering multiple accounts to claim bonuses repeatedly constitutes fraud.
• Bonuses cannot be transferred between accounts or converted directly to cash before wagering requirements are met.
• S4spin reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• In the event of any conflict between the general terms and specific promotional terms, the specific promotional terms shall prevail.

6Game Rules

All games available on the s4spin platform — including slots, Live Casino, Fish Shooting Games, Sports Betting, and e-sports wagering — are subject to their respective game rules and conditions, which can be found on the relevant game page.

• All game outcomes are determined by an independently audited Random Number Generator (RNG) that cannot be manipulated by any party, including s4spin itself.
• Minimum and maximum betting limits for each game are as displayed in the respective game interface.
• Any technical disruption or disconnection during gameplay will be resolved in accordance with the s4spin game continuity policy — outcomes recorded by the server prior to the disruption are final.
• Bets that have been confirmed and accepted by the system cannot be cancelled except under circumstances expressly permitted by the relevant game policy.
• For Sports Betting, the odds displayed at the time the bet is accepted are the odds applied for winnings calculation, regardless of any subsequent odds changes.
• S4spin reserves the right to void bets or games involving technical errors, odds errors, or any system issues that affect the validity of the game.

7Account Security & Data Protection

S4spin uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We take our responsibility to safeguard your personal and financial information seriously.

• You are solely responsible for ensuring that the device used to access s4spin is free from malware, viruses, or other security threats.
• Never share your login credentials with anyone, including family members or friends.
• Always log out of your account when using a shared or public device.
• If you suspect your account has been compromised, contact the s4spin support team immediately via 24/7 live chat.
• S4spin will not be held responsible for any losses arising from your own negligence in maintaining the security of your account.

For more information on how we handle your personal data, please refer to Privacy Policy in detail.

8Prohibited Conduct

The following activities are strictly prohibited on the s4spin platform and may result in account closure and legal action:

• Use of automation software, bots, scripts, or any third-party programs to play or manipulate game outcomes.
• Colluding with other players to manipulate game outcomes or exploit system vulnerabilities (collusion).
• Any form of money laundering using the s4spin platform as an intermediary.
• Registering multiple accounts under the same or different identities to claim bonuses repeatedly.
• Providing false information, impersonating another person, or using fraudulent documents during the KYC process.
• Exploiting software errors, system bugs, or game inconsistencies for unauthorized gain.
• Any attempt to hack, breach, or disrupt the operations of the s4spin platform.

9Account Suspension & Closure

S4spin reserves the right to suspend or close any member's account, with or without prior notice, under the following circumstances:

• Violation of any provision within these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Failure to complete the KYC process within the stipulated timeframe.
• Activities suspected to involve fraud, collusion, or money laundering.
• Self-exclusion requests submitted by members themselves through the proper channels.
• Internal decisions by s4spin based on risk assessment or compliance.

Members who wish to voluntarily close their account may do so by contacting the s4spin customer support team. Any valid balance remaining after all pending matters have been settled will be refunded in accordance with the established process.

10Liability Limit & Disclaimer

S4spin provides its platform on an "as-is" basis. While we strive to ensure the platform operates smoothly and without interruption at all times, we cannot guarantee uninterrupted availability of the platform at every moment.

• S4spin is not liable for any financial losses arising from game outcomes, including losses resulting from strategic errors or pure chance.
• We are not responsible for any service disruptions caused by factors beyond our control, such as internet outages, third-party infrastructure failures, or natural disasters.
• S4spin's liability to any member is limited to the amount deposited by that member within the 30 days prior to the claim being made.
• S4spin is not liable for any indirect, consequential, or unforeseeable losses.

11Amendment of Terms and Conditions

S4spin reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via:

• A prominent notice on the s4spin platform homepage.
• Email notification to the email address registered with your account.
• Update the "Updated" date at the top of this document.

Your continued use of the s4spin platform after any amendments to the terms take effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of the latest terms in force.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the s4spin platform.
• Support Email: [email protected] (replies within 24 hours on business days).
• FAQ Page: Visit our FAQ page for answers to frequently asked questions.

We are committed to ensuring every enquiry you raise is answered clearly, accurately, and in a timely manner. Your satisfaction and understanding of the s4spin platform terms are our priority.